Questions and answers
Straight answers about how we work, what we charge and who handles what.
Flights
Do I book my flight with AJOVIA?
No. You search and compare flights on AJOVIA. When you choose one, we send you to the airline or travel provider’s website, where you confirm the price, pay and receive your ticket.
Who do I contact to change, cancel or get a refund on a flight?
The provider you booked with. They hold your booking and payment, so changes, cancellations and refunds follow their terms and the airline’s fare rules. If you are unsure who that is, sign in and check “Flight activity” in your portal, or contact us and we’ll point you to the right place.
Why did the price change on the provider’s site?
Fares change quickly. Prices on AJOVIA are indicative and come from the provider; the price shown at the provider’s checkout is the one that applies.
Does AJOVIA earn money from flights?
We may earn a commission from the provider when you book after searching with us. It does not change the price you pay.
Study and visa services
Can you guarantee my visa or university offer?
No one honestly can. Visa decisions are made by the relevant authorities and admissions decisions by universities. We help you prepare a complete, accurate application and explain your options clearly.
How much do your services cost?
It depends on the service and how much support you need. We confirm the price and what it includes before you pay anything.
Can I ask a question before creating an account?
Yes. Send an enquiry or book a consultation without an account. You can create one later to upload documents and track progress.
Your account
How are my documents kept safe?
Documents are stored privately and only you and the AJOVIA staff assigned to your case can access them. Download links expire after a short time.